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Q: Are your programs accredited?
A: No, our programs are not accredited. However, we strive to provide high-quality education that prepares our students for careers in the entertainment design industry.
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A: Classes are generally not recorded, due to sensitive material and privacy concerns for our instructors and students. However, some classes may be recorded with prior notice given to students. If you miss a class, please check with the individual instructor about repeating the missed materials. Please note that some classes may be recorded in full or only during demos for students to review. The decision is at the instructor's discretion.
Q: Can students take screenshots?
A: Students are not allowed to record sessions or take screenshots without the consent of the instructor.
Q: What timezone will the classes be taught in?
A: The classes will be based on Pacific Standard Time (California).
Q: What language will the courses be taught in? A: While many of our teachers are proficient in multiple languages, the courses will be taught in English.
Q: What happens if an instructor is unable to complete the class? A: If an instructor cannot complete a class, you will have two options: you can either receive a full refund of your original purchase price or transfer the class credit to take the same or a different class at a later date. Please note that the class you choose to transfer your credit to must be the same or lesser value as the original class you purchased. For example, if you paid $50 for a workshop, you cannot transfer the credit for a $500 class.
Q: If a class is canceled before the full course length can be completed, what will happen to the students currently enrolled who are still interested in taking the same class the next time it is available?
A: The students will have priority registration for the next course taught by the same instructor.
Q: Can instructors reschedule classes or take time off due to illness or personal reasons? A: Yes. If an instructor needs to reschedule a class or take time off due to illness or personal reasons, the class will be rescheduled for a later date based on the instructor's availability. While we do not offer refunds for missed classes, it's important to note that the number of class days will not be reduced and the students will still be able to attend the same amount of classes total.
Q: If our instructors miss a class, will a substitute teacher be brought in? A: It depends on the instructor. In some cases, a substitute teacher may be found to cover the class if our instructors cannot teach. If a substitute teacher is brought in, the class will still be considered a regular class session.
Q: Are there any prerequisite requirements?
A: Most of our courses do not have prerequisites. However, if there are any, they will be clearly stated in the course description. In some cases, we may list skill-level recommendations to help you determine whether a course is suitable for you. We hope this information will assist you in making an informed decision about which course to take.
As a community of learners and educators, we at GG Academy are committed to creating a safe and respectful online learning environment for all students, teachers, and staff. In order to maintain this environment, we expect all members of our community to abide by the following code of conduct:
Respect for Others: All members of the GG Academy community are expected to treat others with respect and courtesy, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or marital status.
Professionalism: All members of the GG Academy community are expected to maintain the highest standards of professionalism in their conduct and work. This includes being adequately prepared for classes, contributing to a positive learning environment, and adhering to the standards of conduct outlined in this code.
Confidentiality: All members of the GG Academy community are expected to respect the confidentiality of others and not disclose any confidential information without proper authorization. This means no unauthorized screenshots or class recordings as it violates other students' and teachers' privacy.
Technology Use: All members of the GG Academy community are expected to use technology in a responsible and appropriate manner. This includes not using technology to harass, bully, or discriminate against others.
Safety: All members of the GG Academy community are expected to follow all relevant laws and regulations and not engage in any activities that could be considered dangerous or illegal.
Violations of this code of conduct may result in disciplinary action up to and including removal from the program with no refund. By participating in GG Academy, you are agreeing to abide by this code of conduct.
We operate on a first come, first serve basis for our wait list. If a course or program becomes fully enrolled, we will start a wait list for interested students. When a spot becomes available, the next student on the wait list will be contacted and given the opportunity to register for the course. Students will be added to the wait list in the order in which they express interest and complete the necessary paperwork.
If you are on the wait list and a spot becomes available, you will have 48 hours to register for the course before it is offered to the next student on the wait list. If you are unable to register within this time frame, your spot will be forfeited and offered to the next student.
We encourage all students to regularly check their email for updates on the status of their wait list placement. If you have any questions about the wait list policy, please don't hesitate to contact us.
Link to our waitlist: Coming soon.
BRONZE: Students can audit the first class of any course(s) for free but must sign up for the entire course if they choose to continue.
SILVER: Offers all the perks of the Bronze tier, as well as real-time interaction with instructors and peers which provides immediate feedback for better learning outcomes.
GOLD: Offers all the perks of the Bronze and Silver tiers, as well as personalized feedback and critiques on homework assignments, with tailored feedback during class time to identify areas of improvement. Please note that there are limited seats available per class.
PLATINUM: Offers all the perks of the Bronze, Silver, and Gold tiers, as well as one-on-one mentorship sessions and individualized career coaching. Please note these seats are extremely limited.
DIAMOND: To be announced. This top-tier offering is designed to provide advanced support for those seeking to challenge their final boss battle.
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When you make a payment with GGAcademy.co, it may appear on your credit card statement as a charge from Captive Style, LLC. Please note that GGAcademy.co is not the name that will appear on your statement, but rather Captive Style, LLC, which is the company name.
What is Captive Style, LLC?
Captive Style, LLC is the company that operates GGAcademy.co. We are a small creative company based in Los Angeles. We have over a decade of experience working with major companies such as Riot Games and Samsung, as well as alongside artists like Ross Tran (RossDraws). You can usually see our booth at San Diego Comic-Con.
Course Fees:
A refund can be requested one week before the class to receive a 100% reimbursement.
The refund must be initiated through a written request or email.
The refund will take effect from the date it is received.
Please allow up to 7 days for us to process your refund.
The refunded amount may take a few days to appear in your bank account.
No refund will be granted after the first day of class.
Workshops and classes less than 5 weeks long are not eligible for refunds.
To request a refund, please email us at support@GGAcademy.co (Subject: Refund, Full Name). Please note that it may take up to 7 business days for the refund to be processed.
In the event of a credit card chargeback request by a student, GG Academy will immediately suspend the student's access to the course material until the matter is resolved.
GG Academy reserves the right to dispute any chargeback request we believe is invalid or fraudulent.
If GG Academy successfully disputes the chargeback request (the chargeback result is fraudulent), the student's access to the course material will not be reinstated. In such cases, GG Academy may pursue additional legal action if necessary.
If the chargeback request is not successfully disputed, the student will be eligible for a refund or class credit.
In case of a chargeback request due to a technical issue or billing error, GG Academy encourages students to contact our support team before initiating a chargeback request to resolve the issue.
GG Academy reserves the right to modify this credit card chargeback policy at any time and will communicate any changes to students via email or the GG Academy website.
Step 01: Go to the "Course" page on the website and select the class you want to take.
Step 02: Choose the tier that best suits your needs. You can choose between bronze (first class of course free, without critiques), silver (without critiques), and gold (with critiques). Once you've decided which tier you want, click on the "register" button.
Step 03: You will be redirected to the payment page, where you can choose from the accepted payment types. The accepted payment types should be listed on the payment page. Once you've selected your payment method and processed your payment, you will receive an automated confirmation email from Wix. This email will contain a link to download a PDF file, including the classroom information and Zoom link, and password.
*Note: Only students with the same name as their registered payment will be allowed to join when the class begins. If you use a different name, please notify the school before the class starts by emailing support@ggacademy.co with the subject "Zoom Name Change: (Student Name)".
Please be advised that our classes have limited seating and may sell out. Adding a class to your shopping cart does not guarantee a spot unless you complete the registration process and receive a confirmation.
Software and Hardware Requirements
Required Software:
To attend our online classes, you will need to have Zoom installed on your computer. You can download it from the following link: https://zoom.us/download. Please make sure that Zoom is compatible with your region if you are living outside the United States.
Q: Do I need a webcam or a microphone?
A: While these are not mandatory, we highly recommend that students have a functioning camera (as nobody wants to speak to a blank screen) and a microphone to engage with the class actively.
Q: Should I use a PC or Mac?
A: Unless specified in the course description, either PC or Mac platforms will suit most classes. Lectures will be hosted on either platform. Ensure that your browser is up to date to avoid compatibility issues.
Students are responsible for providing their own software, such as the Adobe Suite. GG Academy does not offer an education discount; you will need a .edu email address.
Q: Do I need fast internet access?
A: According to Zoom's system requirements, you will need a stable and fast internet connection to attend our online classes. Please refer to the following link to ensure that your internet speed meets Zoom's requirements: https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux
Q: What if my software or hardware doesn't work?
A: We regret to inform you that we are unable to offer technical support for software or hardware issues. As a privacy concern, we cannot be held liable for any problems arising from a student's computer. Please note that specific software may not work due to compatibility issues with your hardware. We strongly suggest properly ensuring your software and hardware function before signing up for our classes.
